Refund & Cancellation Policy

Last updated: 26 October 2026 · Proposed terms — pending business confirmation

This policy applies to paid programming consulting engagements (scoped projects and advisory sessions) offered by NextGen Relay Software Consulting Co., Ltd. (บริษัท NextGen Relay Software Consulting จำกัด), 46/8, Phloen Chit Road, Lumphini, 10330 Bangkok, Thailand. Tax ID (TIN): 0105063597492.

Fees and commercial terms are quoted per statement of work. This page sets default expectations when a signed agreement does not specify otherwise.

Eligibility

Refund requests apply to fees paid for consulting services booked through a signed statement of work or invoice. Deposits and milestone payments are evaluated against work delivered.

Cancellation by you

• Advisory sessions: Cancel at least 48 hours before the scheduled start for a full credit or reschedule. Later cancellations may forfeit up to 50% of the session fee to cover reserved time.
• Scoped projects: Written notice of cancellation is required. Work completed through the cancellation date is billable; unused prepaid amounts for undelivered milestones may be refunded minus a 10% administrative fee unless your agreement states differently.

Cancellation by us

If we must cancel, you receive a full refund of any prepaid fees for undelivered work or, at your choice, a reschedule.

Non-refundable items

• Third-party costs we incur on your behalf (licences, partner fees) once purchased.
• Deliverables already accepted in writing.
• No-shows for confirmed sessions without 48-hour notice.

Work already started

For integration or implementation work, partial delivery (specifications, merged code, workshop outputs) is charged pro rata. Refunds do not apply to accepted deliverables.

How to request a refund

Email info@nextgen-relay.digital or call +66-2-000-2301 with your invoice number, engagement name, and reason. We acknowledge within 5 business days.

Processing time and method

Approved refunds are processed within 14 business days to the original payment method where possible; bank transfers may take longer depending on your institution.

Rescheduling

One free reschedule per advisory session is offered with at least 48 hours’ notice, subject to availability.

Disputes

We aim to resolve billing disagreements in good faith before formal dispute channels. Thai consumer protection law may grant additional rights to consumers where applicable; B2B engagements are primarily governed by your signed contract.

Contact

NextGen Relay Software Consulting Co., Ltd.
info@nextgen-relay.digital · +66-2-000-2301